Lanyard asks you to create an account when you back up your leads, use an AI feature other than reading your scans, find or check an email address, or buy a plan. If you never created one, there is nothing here to delete: your leads are stored only on your own device, and deleting the app removes them. The app’s anonymous sign-in identifier, described in the privacy policy, carries no lead and no name.
01 If you have an account, delete it in the app
Open Settings → Account → Delete account. This removes your account, your workspace membership and any leads that had been backed up, and it cannot be undone.
02 Or ask us to do it
Email hello@agentm.co.uk from the address the account uses, with the subject Delete my Lanyard account. We will confirm within 30 days.
03 What is deleted, and what is kept
| Data | What happens |
|---|---|
| Your account and sign-in details | Deleted |
| Workspace or booth membership | Deleted |
| Leads backed up to your workspace | Deleted |
| Leads, photos and voice notes on your phone | Not affected — they are yours and stay on your device until you delete the app. Nothing is deleted on a schedule; you can delete a show’s photos and recordings yourself in Settings → Photos and recordings. They will not be backed up again, including by a new account made on the same phone, so export them as CSV if you want a copy elsewhere. |
| AI briefings, drafts and note readings | Not affected — they are only ever stored on the phone that generated them and are never backed up. You can clear a show’s Gemini text in Settings → Photos and recordings, or delete the app to remove them. |
| Usage counts kept by our server: how many email addresses you found and checked at each show and in each of the last twelve months, how many free tries you used, how many searches you made each day, and how many feedback messages you sent each day | Deleted with the account — our server removes them when it removes the account, together with the record of the event passes you bought. They are counts and dates only, never a lead, a name or an address. One count stays: how many free tries this install of the app has used, kept under a random install ID that is not tied to your account, so that reinstalling does not earn more free tries. |
| Feedback messages you sent us | Kept in our support inbox, like any email you send us. Ask us to delete them (section 02). |
| The customer record our billing provider, RevenueCat, keeps under your account ID | Deleted — our server asks RevenueCat to delete it when your account is deleted. It does not cancel a subscription (next row). |
| Purchase records held by Apple or Google | Held by the store, not by us. Manage subscriptions in your store account. |
If you work in a booth. In a booth, each phone on a paid plan uploads what it captured into the same backup; only the account that set the booth up can read it back, and a colleague’s phone shows only what it captured. If you set the booth up, deleting your account deletes that backup — including what colleagues uploaded to it — and ends their access to it; the leads on their own phones are not touched. If you joined a booth someone else set up, deleting your account takes you off it, and the leads you uploaded there stay on that booth — they belong to whoever runs it and their organisation, which is the controller for that data.
Kept with the app’s source code and published here unchanged.