Email us and a person reads it. There is no ticket queue and no bot.
Email: hello@agentm.co.uk
We aim to reply within two working days. It helps if you tell us which phone you are using (iPhone or Android) and what you were doing when it went wrong.
Sibliny cannot help in an emergency. If someone needs urgent help, call your local emergency number from your phone's own dialler — 999 in the UK and Ireland, 911 in the US and Canada, 000 in Australia, 112 across the EU.
Common questions
How do I invite someone to my care circle?
Open the Circle tab, then Invite. Choose the role you want them to have:
- Member — the default. Can see and add the day-to-day: tasks, the calendar, updates, expenses.
- Observer — can keep up with how things are going, but cannot change anything.
- Admin — can do everything, including managing who else is in the circle.
Sibliny gives you a link and a 12-character code. Send either one however you normally message that person. If they already have the app, the link opens it. If they do not, it opens a web page explaining what the invite is and where to get the app. They can also type the code into the app by hand.
You can change someone's role, or remove them, later from the same screen.
How do I leave a care circle?
Go to More → Settings → Circle settings, choose the circle, and tap Leave circle. You will be asked to confirm.
Leaving removes your access to that circle. It does not delete the circle for anyone else, and it does not delete your Sibliny account. Things you added while you were a member — care log entries, updates, expenses — stay with the circle so the record stays intact for the people still using it.
If you are the only admin, make someone else an admin first, otherwise the circle is left with nobody who can manage it.
How do I delete my account, and what happens to the data?
In the app: More → Settings → Account Settings → Danger Zone → Delete Account. You will be asked to confirm, because this cannot be undone.
What happens:
- Your profile, sign-in credentials and personal settings are deleted.
- You are removed from every care circle you belong to.
- Content you shared with a circle is not deleted from other people's view — it is anonymised, so the care record stays usable for the family still relying on it.
- A circle where you were the only member is removed along with its data.
If you would rather we did it for you, or you cannot get into the app, email hello@agentm.co.uk from the address on the account. We complete deletion requests within 30 days. See the Privacy Policy for the full detail, including how to request a copy of your data first.
Deleting your account does not cancel a paid subscription. Cancel that separately — see below.
How do I cancel a Sibliny Pro subscription?
Subscriptions are billed by Apple or Google, not by us, so they can only be cancelled through the store you bought them from. Cancelling inside the Sibliny app is not possible, and deleting the app does not stop the billing.
On iPhone or iPad: open Settings, tap your name at the top, tap Subscriptions, choose Sibliny, then Cancel Subscription. You can also go to apps.apple.com/account/subscriptions.
On Android: open the Google Play Store, tap your profile picture, tap Payments & subscriptions → Subscriptions, choose Sibliny, then Cancel subscription. You can also go to play.google.com/store/account/subscriptions.
You keep Pro until the end of the period you have already paid for. Refunds are handled by Apple and Google under their own policies — we cannot issue them.
I paid but the app says I'm on the free tier
Open Sibliny Pro in the app and tap Restore Purchases. Make sure you are signed in to the same Apple ID or Google account that made the purchase. If that does not fix it, email us with the store receipt.
I was sent an invite link and it opened a web page instead of the app
That page is doing its job — most people who receive an invite do not have Sibliny yet. Install the app from the link on that page, sign up, and enter the 12-character code from the invite. If you already have the app installed, open it first and enter the code from the Circle tab.
I'm not getting notifications
Check that notifications are allowed for Sibliny in your phone's system settings, and that the specific reminders are switched on in More → Settings. Battery-saver and "focus"/"do not disturb" modes will also hold notifications back.
Who can see what I put in Sibliny?
Only the people you invite to that care circle, and only as much as their role allows. We do not sell data and we do not use anything you enter for advertising. The Privacy Policy sets out exactly what is collected and who processes it.
Still stuck?
Kept with the app’s source code and published here unchanged.