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Support

Help with VintSnap. How to reach a person, and answers to the questions we hear most.

Get in touch

The fastest way to reach us about VintSnap is email: hello@agentm.co.uk. We reply within two working days.

Common questions

I bought credits and they have not arrived. Email us the receipt or order number from the App Store or Google Play and we will sort it out.

I changed phone and my listings are gone. Listings and photos are stored on the device and are not backed up to the cloud, so they do not move to a new phone and we cannot restore them. Your credits are tied to your account and do come with you.

Can VintSnap post to Vinted for me? No, by design. It never logs in to Vinted, which is also why it cannot get your account restricted.

How do I check a photo badge? Enter the code from the badge at vintsnap.app/verify.

More answers are on the VintSnap page.

Report a problem

Found a bug? Email us with your device, its OS version, the app version and what happened. A screenshot or a short screen recording helps us fix it faster.

Privacy and data requests

To access, export or delete your data, see the privacy policy and the deletion page. You can also email us and a person will help.